Making Roadside Assistance Faster, Fairer and More Transparent
MyDrive connects drivers with verified roadside assistance providers through a digital marketplace built around competitive bids, price transparency and driver choice.
- Equity Owned by FACTn
- 10%
- Product Development
- Late Stage
- Service Coverage Across Sri Lanka
- Multiple Cities
- Stable, Scalable Platform
- High Reliability
About MyDrive
On-demand vehicle assistance for drivers across Sri Lanka.
MyDrive is a digital marketplace that connects drivers with verified roadside assistance providers across Sri Lanka. Drivers receive competitive bids, compare prices and ratings, and choose the provider that best fits their needs.
The platform
One Request. Multiple Trusted Providers. Better Decisions.
MyDrive gives drivers one place to request breakdown assistance, towing, spare parts and emergency repairs from trusted providers.
Drivers can compare competitive bids, prices, ETAs, ratings and reviews before accepting help. The platform also supports real-time tracking, chat, secure in-app payments and service history.
FACTn Impact
- Competitive Bidding
- Multiple providers respond to each request
- Price Transparency
- Drivers compare prices before accepting help
- Verified Provider Network
- Trusted providers across Sri Lanka
- Driver Choice
- Ratings and reviews support better decisions
Driver-first assistance with trusted provider choice.
FACTn helped shape a reliable service marketplace where drivers can request help, compare bids, track progress, pay securely and leave ratings that build trust.
The challenge
Finding reliable roadside assistance was slow, uncertain and often expensive.
Drivers needed a faster way to reach trusted providers during breakdowns, towing needs and spare part requests.
Our solution
A competitive marketplace that gives drivers choice and gives service providers new business opportunities.
Drivers post requests for breakdown, towing, or spare parts and verified providers bid with price, ETA and service details.
Drivers compare bids, reviews and ratings before accepting. The platform also supports real-time tracking, chat, secure in-app payments, service history and ratings that improve quality and trust.
Technology Stack
- .NET Core
- Angular
- SQL Server
- Azure
- Google Maps
- Firebase
- Stripe
- SignalR
Before / After
From Uncertainty to Transparency
Before MyDrive
Starting point
- Drivers called providers individually
- Prices were unknown
- Difficult to compare providers
- Slow assistance during breakdowns
- Manual coordination
After MyDrive
Delivered change
- One request reaches multiple providers
- Competitive bidding creates price transparency
- Reviews and ratings support informed decisions
- Real-time provider responses
- End-to-end digital service workflow
The impact
Business Outcomes
MyDrive gives drivers faster access to trusted providers, clearer pricing, reliable tracking and a stronger feedback loop across every service request.
Faster Assistance
Drivers receive multiple responses quickly.
Better Price Transparency
Competitive bidding reduces uncertainty.
Higher Provider Visibility
Service providers receive new business opportunities.
Better Customer Confidence
Verified reviews help drivers make informed decisions.
Why We Built MyDrive
As the CEO of MyDrive, delivering reliable vehicle service management solutions to workshops and fleet operators is at the core of what we do. System performance, accuracy, and continuous improvement are essential in our industry.
To strengthen our product development, we partnered with FactN Software, and the collaboration has been outstanding. Their team quickly understood the operational demands of service scheduling, job tracking, and system reliability, bringing both technical strength and real business awareness.
What stands out is their ownership mindset. FactN doesn’t just build features — they think through workflows, scalability, and long-term stability. Their ability to scale the team with the right engineers, QA, and design expertise has helped us maintain both speed and quality.
FactN feels like an extension of our internal team, and they play a key role in advancing MyDrive’s platform. I highly recommend them to any organization needing a dependable, proactive technology partner.
Riyansi Dickman
Chief Executive Officer
MyDrive
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